Shipping & Returns

SHIPPING

SK products are available for shipping within the continental United States of America and Canada.

Shipping is handled entirely by a third party and all shipping orders are mailed out on Mondays.

All orders must be received by Thursday, 5pm EST to be shipped the following Monday.

• Example: An order placed by 5pm EST on Thursday, June 4th will be shipped out on Monday, June 8th while an order placed on Tuesday, June 16th will be shipped out on Monday, June 22nd.

REFUNDS

In the event that food arrives damaged due to delayed shipment, refunds for the cost of food are offered on a case by case basis. Our team will review each situation and assess as necessary. To avoid food spoilage, please make sure to refrigerate the food immediately once you receive it.

Since shipping is handled by 3rd party vendors, Samuella’s Kitchen is not liable or responsible for anything that might occur while items are in transit. Please take note of the below to avoid any confusion:

• UPS has canceled their service guarantee due to COVID. This means that they are no longer refunding shipping cost if any delays/damages occur.
• SK is not responsible for damage or loss as a result of shipments being returned or being undeliverable as a result of incorrect address and/or your inability to retrieve the package during delivery. Please make sure the shipping address you provide is accurate. Re-routing shipping is sometimes not available and is an additional cost.
• Please inspect all items as soon as you receive your package and place them in the refrigerator until you are ready to eat.
• Since shipping is handled by a third party, products delivered late is not SK’s responsibility.
• As usual, holidays, weather, and other unforeseen circumstances may impact delivery. Shipping delays caused by a 3rd party shipping carrier is out of our control and we do not accept returns or offer refunds due to missed or delayed shipping.

WRONG/DAMAGED PRODUCTS

If the products you received are not what you ordered or if your items arrive damaged, please reach out to samuellaskitchen@gmail.com within 24 hours of receiving the package.

ORDER TRACKING

Looking for order tracking? Visit our tracking page: TRACK YOUR ORDER