Terms Of Use

This page states the Terms & Conditions under which you may use this website. Please read these terms and conditions carefully and make sure that you understand and accept these terms and conditions before ordering any products from this website as you are bound by the terms listed here.

Your use of this website is also governed by the Privacy Policy applicable to the website. In addition to the above, please visit this page in case any of the conditions listed below change.

1. ONLINE PRICES

Pricing may differ depending on the fulfillment method you select, e.g., one-day shipping, rush shipping. For Products sold by weight, a representative cost per unit may be used to calculate the Estimated Total. The actual cost will be determined when the order is prepared for pickup or delivery and that cost will be reflected in the Final Total, which may be higher or lower than the estimate. Products offered with a price discount for participants in Flavour Programs online may differ from Products offered with such a price discount in a physical store.

2. PACKAGING & HANDLING FEE

We charge a non-refundable packaging and handling fee for all shipping orders on all orders through the Online Store, which will be included in both the Estimated Total and the Final Total for the order. A service fee helps operate our in-store processes for picking and preparing online orders, as well as operate our online processes and platforms. The service fee does not constitute a tip to the delivery person.

3. GOVERNMENTAL FEES AND TAXES

In addition to the fees and charges stated above, all government fees and taxes, including without limitation, sales tax, sweetened beverage taxes, and bag fees, that apply to your order will be included in the Final Total amount.

4. TAX-EXEMPT ORDERS

The Online Grocery Ordering Service cannot verify documentation that certain organizations may normally present during in-store transactions to avoid the collection of sales taxes due to their nonprofit nature.

5. FEE CHANGES

The company reserves the right to add, delete or change any fees or other charges applicable to the Online Store at any time.

6. PRICE CHANGES

Please note that Product prices are subject to change without notice and may vary geographically.

7. RESPONSIBILITY FOR DELIVERY ADDRESS

We will ship your order to a single delivery location you designate that is within the applicable delivery zone serviced by Samuella’s Kitchen. You are responsible for verifying that the delivery address is correct, current, and accessible to a delivery driver. We have no liability for orders that cannot be delivered due to address error or inaccessibility.

8. MISSING PRODUCTS

If any Product in your order you have paid for is missing from the Products received, you have 24 hours from the time of delivery or pickup to contact our Customer Support at [email protected] for a full refund of the amount charged for such Product, which will be issued to the payment method used to place the order or at your option, as a credit on account that will be applied to your next order. Refunds may not be given for any Products missing from your order after the expiration of the 24-hour window.

9. CHANGING OR CANCELING YOUR ORDER

Due to the size of our operations, orders cannot be canceled once it has been confirmed. If you would like to make any changes once your order has been placed, please reach out to [email protected]

You may also change the delivery/pickup day and time after submitting your order, subject to order cut off times and the availability of your desired delivery time at the time you request a change. This ability may be suspended during times of high volume or for other reasons to facilitate the proper functioning of the Online Service and our business operations. Please note that changing your delivery date, if allowed, may affect Product prices and availability, as well as the availability of certain offers, discounts, and promotions.

10. OUR RIGHTS TO MODIFY SITES AND CORRECT ERRORS, DEFICIENCIES, INACCURACIES, AND OMISSIONS

We reserve the right to modify or discontinue all or any part of our website —including any or all of the Content on the website (including without limitation, all descriptions, images, references, features, specifications, information, data, products, offers, and prices/availability of products described or depicted on the website, or any services offered through the website)—at any time without notice to you. In addition, the website (including the Content) may contain typographical, pictorial, and/or other errors, deficiencies, or inaccuracies and may not be complete, correct, reliable, useful, suitable, accurate, timely, or current. We assume no responsibility for any such errors, deficiencies, inaccuracies, or omissions on the website and do not guarantee that they will be corrected. We reserve the right to (i) discontinue any stated offer, (ii) delete, change or update prices, promotions, offers, product and/or service descriptions or specifications, or other information, with no further obligation to you, even after your receipt of an order confirmation from us, and (iii) delete, change or update the Content at any time without prior notice. In the event of an error involving product pricing, availability, or the terms of an offer, changes will take effect upon posting of the updated information on the applicable website, unless otherwise noted.

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